As a travel agent, you must have excellent communication and interpersonal skills. You must be patient when dealing with clients, explain the nature of the travel industry, and stay calm in difficult situations. You may also need to recap the process for a slow client. As a travel agent, you will be expected to work under pressure and be a team player. The following list is a useful guide to success.
As a travel agent, you need to be very computer-savvy. Since much of your communication is done over the internet, you need to know how to use various programs and tools to enhance customer service. Travel agents must also be good at negotiating deals with destinations. Having good communication skills is important because it puts your clients at ease. You must also ask the right questions to build a genuine dialogue with them.
Whether a newbie or a seasoned travel agent, your ability to negotiate can set you apart from your competition; learning how to do this effectively will improve your bottom line as a travel agent. Fortunately, you can take a free course to learn how to negotiate successfully. Negotiation skills are also important in travel, especially when dealing with many destinations. While negotiating deals is crucial to your career, you should never forget to meet your clients’ needs.
In sales, patience is often overlooked. Although customers may have a million questions about a particular tour, they may only have one or two. You must send timely reminders and avoid being pushy. Most people will not tolerate pushy salespeople. In travel, patience is more than having an itinerary. It means reading about the destination’s history, culture, and newsmakers.
While knowledge of the internet is important in many professions, travel agents must also be computer-savvy. Because most business transactions occur online, agents must have a working knowledge of software and hardware. Travel agents must also know how to navigate software interfaces and troubleshoot basic IT problems. They must also have the ability to work with multiple figures, add and subtract, multiply and divide, and keep track of trip statuses.